Executive-level business strategy/ improvement consultant and independent business owner. Expert technician with exceptional interpersonal skills repeatedly delivering award-winning outcomes.
Bob Bousquet is an executive-level consultant and independent business owner with over 17 years of experience leading continuous improvement initiatives, programs, and company-wide transformation efforts within Fortune 100 healthcare, insurance, and financial services companies.
He started his career at GE Financial, where he received his Six Sigma Green and Black Belt certification and training. Over the past 10 years, he has merged this technical foundation with the practical application of Lean thinking and methodology. While an expert in Operational Excellence, what truly sets Bob apart is his ability to quickly and deeply understand the needs of his customers, genuinely connect with people, and tailor methods to achieve sustainable outcomes. His unique blend of technical and interpersonal skills has resulted in over 50 successful improvement initiatives spanning operations, sales, finance, actuarial, clinical, underwriting, and many more functional areas. He has also trained and coached nearly 1,000 professionals.
For the past 4 years Bob has partnered with two of the top three healthcare insurance companies in the US, with a focus in Medicare plans. He led over 10 engagements in Enrollment, Claims, Sales, Complaints/Grievances/Appeals, Medical/Case Management, Quality of Care, and Coverage Determinations. He’s also consulted on the Provider side, most recently with a 113-bed Nursing Home who improved from 1-star to 4-stars during his tenure.
Customers can always count on Bob’s positive attitude, passion for improvement, and sincere interest in helping people succeed, which has delivered multiple award-winning business excellence initiatives. He continues to draw positive engagement and responses from his customers in every effort he’s involved in. Bob holds a B.B.A. in Finance from the University of Massachusetts-Amherst, where he graduated with high honors. He has three children, ages 7, 9, and 11, and he has an absolute passion for coaching youth baseball, softball, and basketball! Bob is based out of his home office near Hartford, CT.