Lean Management System

We facilitated a successful 5-Lenses program within the insurance industry demonstrating measurable ROI for our client.

An F200 property and casualty insurance company had recently engaged a leading Strategy Firm to develop a new ‘Way of Working’ for the organization that would enhance end-to-end operational processes across the enterprise.

Our client found the strategy firm’s implementation was too prescriptive and the culture rejected their hardline approach, but they did not have the internal capabilities to continue the deployment while maintaining business-as-usual on their own.

Enter EC1 Healthcare. We deployed experienced Change Agent, Lead, and Architect level 5-Lenses consultants who had previously been trained by the Big 3 strategy firm and/or had successfully completed deployments for other insurance organizations, enabling the deployments to continue while maintaining BAU. The consultants we provided each had specific experience in claims, group benefits, personal lines, sales & underwriting, contact centers, and finance – allowing them to truly hit the ground running in the respective business units they were supporting.

Our consultants helped execute arguably the most successful 5-Lenses program within the insurance industry that demonstrated measurable ROI for our client, something that has been a challenge for others who spent tens-of-millions working with the Big 3 strategy firm who often try to implement an overly prescriptive way of working.



EC1H Cost (Hourly)


Big 4 Cost (Hourly)


Savings with EC1H

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